Frequently Asked Questions About Purchasing
Steel Animal Sculptures by Monte de Gallo
NOTE: All Custom Commissions are approved on a Case-by-Case basis. Additionally, we DO have a few animal statue sculptures pictured on this website IN STOCK available for sale. Please CONTACT ME for sales inquires and availability.
- How long does it take to receive my Spectacular Steel Animal Sculpture? Unless noted on our SHOP NOW Store, all products listed are IN STOCK. In stock animal statues and sculptures will ship within 7 to 10 days of placing an order, and will arrive at your door in a custom wooden crate or hand delivered by our team of white-glove handlers within 2 to 3 weeks of ordering.
- Is Shipping Included in the BUY NOW Price? Yes, shipping to your door of the sculpture / white-glove delivery IS INCLUDED for all orders up to 400 miles of Peoria, Illinois, USA. We will provide you with a $500 credit toward your shipping costs if the necessary delivery is beyond 400 miles of Peoria, Illionois, USA. All pick-up orders will be granted a $1,500 discount OFF of your entire order.
- Is Installation Included in the BUY NOW Price? Installation is NOT included. Please Contact Us for Custom Installation or Stone Pedestal Upgrades.
- Am I able to pay 50% Now and Then 50% upon Delivery? Most likely, the answer is YES... however, you must Contact Us first for approval. If approved, we will Email you an Invoice of 50% and we will commence delivery within 1 week of receiving a 50% deposit.
- What if I'm NOT happy with the Final Product? These are custom made pieces, that are all unique. This is hand crafted, one-of-a-kind, artwork. This is hand welded, hand pounded, hand finished steel and paints, and patinas. No 2 are alike. Yes, they are very similar to the item photo that you purchased, however, the length, width, heighth, color, finishing, etc WILL BE SLIGHTLY DIFFERENT than the photo you fantasized about and purchased. There are NO RETURNS. ALL SALES ARE FINAL. HOWEVER.....
- If you are NOT SATISFIED with your purchase. Then we will continue working until you are satisfied. That is our SATISFACTION GUARANTEE! Maybe there is a spot that you want lightened or darkened or slightly modified... We will finesse and embellish the final sculpture to your liking. NOTE: We reserve the right to finish the product as we see fit - of course - we want you to be happy and will make sure that it fits your environment and decor. Furthermore... we will make sure that it enhances your surroundings!
- Single Point of Contact. We are NOT a huge, faceless, heartless corporation. We are a small company with the face of hope and progress, and a heart as warm as your fire! We will never give you the run-around. You can always call me directly if you have a problem. And I will do my absolute best to help meet your needs! Life is too short to have enemies!
Monte de Gallo